Terms of sale

10 September 2026

The website is operated by:

• Business name: [REGISTERED BUSINESS NAME]
• Registered address: [REGISTERED ADDRESS]
• [Company number: XXXXXXXX — if a limited company]
• [VAT number: GBXXXXXXXXX — only if VAT registered]
• Contact: hello@artofelegance.co.uk

Nothing in these terms affects your statutory rights as a consumer.

• All products are described and photographed as accurately as possible. Actual colours may vary slightly depending on your screen.
• Sizing information is provided in our Size Guide. Measurements are approximate and may vary slightly between garments.
• All products are subject to availability. If an item you have ordered becomes unavailable, we will notify you and refund you in full.

• Placing an order constitutes an offer to buy. We will send you an order acknowledgement email; a binding contract is formed only when we send you confirmation that your order has been dispatched.
• We may refuse or cancel an order at our discretion — for example, where an item is unavailable, a pricing error has occurred, or we suspect fraud. If payment has been taken, it will be refunded in full.
• You are responsible for ensuring the accuracy of your order details, including delivery address and size selection.

• All prices are shown in pounds sterling (GBP) and include UK VAT where applicable. Delivery charges are shown separately at checkout.
• Payment is processed securely by Stripe. We accept the payment methods displayed at checkout. [If offering Klarna: Instalment payments are available through Klarna, subject to Klarna's own terms and eligibility checks.]
• In the unlikely event of an obvious pricing error, we are not obliged to supply goods at the incorrect price. We will contact you with the correct price and give you the option to proceed or cancel.
• For deliveries outside the UK, you may be liable for import duties, customs charges, and local taxes. These are your responsibility and are not included in our prices.

• We deliver to the United Kingdom, Europe, and the United States. Available services and costs are shown at checkout.
• Estimated delivery times are provided in good faith but are not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.
• Risk in the goods passes to you on delivery. Ownership passes when we receive payment in full.
• If your order does not arrive within the estimated timeframe, contact us at hello@artofelegance.co.uk and we will investigate with the carrier.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason:

• You may cancel at any time from placing your order until 14 days after the day you receive the goods.
• To cancel, email hello@artofelegance.co.uk with your order number, or use the model cancellation wording: "I hereby give notice that I cancel my contract of sale of the following goods: [order details]."
• You then have a further 14 days to return the goods to us at: [RETURNS ADDRESS].
• We will refund the full price of the goods plus standard delivery costs within 14 days of receiving the goods back (or proof of postage). If you chose a premium delivery option (e.g. next-day), we refund only the cost of standard delivery.
• Return postage is at your own cost unless the item is faulty or not as described. We recommend using a tracked service, as the goods are your responsibility until they reach us.
• Items must be returned unworn, unwashed, and in their original condition with all tags attached. We may reduce your refund to reflect any diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the goods.

• Beyond your statutory cancellation right, we accept returns for exchange or refund within [14 / 28 — CHOOSE YOUR POLICY] days of delivery, provided items are unworn, unwashed, and have all tags attached.
• To arrange a return or exchange, email hello@artofelegance.co.uk with your order number.
• Exchanges are subject to stock availability.

Under the Consumer Rights Act 2015, our products must be of satisfactory quality, fit for purpose, and as described. If your item is faulty or we have sent the wrong item:

• Within 30 days of delivery, you are entitled to a full refund.
• After 30 days, you are entitled to a repair or replacement, and if that is not possible, a refund.
• We will cover return postage for faulty or incorrect items. Contact hello@artofelegance.co.uk with your order number and photos of the issue.

All content on this website — including the Art of Elegance name, logo, product designs, photography, film, and written copy — is owned by or licensed to us and protected by intellectual property law. You may not reproduce, distribute, or use it for commercial purposes without our written permission.

• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
• We are not liable for losses that were not foreseeable when the contract was formed, losses not caused by our breach, or business losses (our products are supplied for private, consumer use only).
• Our total liability for any order shall not exceed the price paid for that order.

We are not liable for any failure or delay in performing our obligations caused by events outside our reasonable control, including but not limited to carrier disruption, strikes, extreme weather, or supplier failure. We will notify you and take reasonable steps to minimise the effect of the delay.

• If any provision of these terms is found to be invalid, the remaining provisions remain in full force.
• These terms constitute the entire agreement between you and us in relation to your purchase.
• We may update these terms from time to time. The version in force at the time of your order applies to that order.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

If you are unhappy with our service, please contact us first at hello@artofelegance.co.uk — we aim to resolve all issues directly. EU consumers may also access the European Commission's Online Dispute Resolution platform.